Refund policy

To Customers and Clients

All orders are processed within 1–3 business days. Estimated delivery times vary by supplier and location.

If your order has not arrived within the expected timeframe, please contact us first at [your email] before filing a dispute with your bank. We are committed to resolving all issues promptly.

Chargebacks filed without prior contact may delay resolution. We reserve the right to provide fulfillment evidence to your financial institution.

To Suppliers:

"By supplying products through Caribbean Connect, you agree to:

fulfill orders within [X] business days, provide valid tracking information, and reimburse Caribbean Connect for any chargeback fees ($15 per incident) resulting from your fulfillment failures."